FAQ section
The FAQ section shows questions and answers as toggles in a split design in Split, each with an optional image, the first one open if you like.
Applies to: Split 5.1.0 and later. Added in: Split 1.0.0. Last checked: 2026-10-13 against Split 5.1.0.
The FAQ section shows questions and answers as toggles in a split design: the section title in the left half of the screen, the questions in the right half. Customers select a question to open its answer.
Where to find it: select Add section in the theme editor, then choose FAQ.
Adding questions
- Add one FAQ block per question. There is no limit on the number of blocks.
- A new section starts with three sample questions about shipping, delivery and returns. Replace their text or delete them.
- Reorder the blocks in the theme editor sidebar to change the order of the questions.
Blocks
FAQ
- Title is the question customers select to open the answer.
- Text is the answer: formatted text with bold, italic and links, for example a link to your shipping policy.
- Image adds an image under the answer, shown while the question is open.
How the split design works
- Title (section setting) is the heading in the left half. On screens wider than 1024 px it stays in place while the customer scrolls the questions.
- On phones and on tablets held upright, the title comes first and the questions follow at full width.
- Have the first toggle opened by default shows the first answer open when the page loads. Off unless you turn it on.
- Customers can open several answers at once; each one closes again when its question is selected.
- Custom colors → Background and Text replace the theme colors for this section only.
The Jagger and Looker presets install an FAQ page template built with this section. See Regular page for how to give a page that template.
Can I have several groups of questions?
Yes. Add one FAQ section per group, for example "Shipping" and "Returns", each with its own title. The sections show one under the other.
Can I show an answer from a page or a metafield?
No. Split's FAQ blocks hold their own text. Type the answer in Text, and link to a page for longer content.
All FAQ settings
Every setting in this group, with its type and default.
Accepts these blocks: FAQ.
Title (text field, default: "Frequently asked questions"): Sets the heading shown in the left half of the section.
Have the first toggle opened by default (checkbox): Shows the answer of the first question open when the page loads. Customers can still close it.
FAQ section: Custom colors
Where to find it: FAQ → Custom colors
Background (color, default: transparent): Sets the background color of the section for this section only. Leave it transparent to keep the theme color.
Text (color, default: transparent): Sets the color of the title, questions and answers for this section only.
FAQ section: SEO
Where to find it: FAQ → SEO
Heading tag (dropdown, default: H2): Specify heading level to help search engines index the structure of your page. Options: H1, H2, H3, H4, span.
FAQ block
Where to find it: FAQ → Add block → FAQ
Title (text field, default: "Question title"): Sets the heading shown in the left half of the section.
Text (rich text, default: "Write a complete answer to the most frequent questions that your customers might have, such as impo…").
Image (image).
Related pages
- Regular page: page templates, including the FAQ template of Jagger and Looker.
- How Split is built: the two halves of a Split section.
- Rich text section: text next to an image.
Email signup
The Email signup section adds a newsletter form to Split pages that saves customers to your Shopify customer list, with a heading and text.
Featured collection
The Featured collection section shows products from one collection in a Split product grid, in rows of products, with a link to the collection.