Docs

Seventh FAQ

Seventh FAQ: answers to common questions about setting up, updating and customizing the Seventh Shopify theme.

Applies to: Seventh 4.0.0 and later. Added in: Seventh 1.0.0. Last checked: 2026-10-12 against Seventh 4.0.0.

Short answers to general questions about Seventh: versions and updates, presets, customization, languages, Shopify-owned features and support. Each answer links the page with the details; for a specific problem, start with a troubleshooting page.

Which Seventh version do I have?

Open Shopify admin → Online Store → Themes. Each Seventh theme in your theme library shows its version number. The newest version is Seventh 4.0.0, released 2026-10-05. See Update Seventh and What's new in Seventh.

How do I update Seventh?

Add the new version from the update notification in Shopify admin → Online Store → Themes, review the updated copy, then publish it. Shopify carries over your settings, sections and content. Code edits are carried over only when they do not conflict. See Update Seventh.

Can I switch to another Seventh preset?

Yes. Duplicate the theme first, then choose another style in Theme settings → Theme style in the theme editor. Switching replaces your Theme settings, such as colors and fonts, but keeps your sections and content. See Seventh presets.

How is Seventh built?

From sections, cards and blocks:

  • A section is a full-width area of a page.
  • A card holds blocks and has its own style.
  • A block is one content element, such as a Heading or a Button.

Store-wide settings are in Theme settings. See How Seventh is built: sections, cards and blocks.

Where do I add custom CSS?

In Theme settings → Custom CSS for the whole store, or in a section's own Custom CSS field for one section. Both are Shopify features. See Custom CSS and code.

How do I change a fixed theme text, such as "Add to cart"?

Open Shopify admin → Online Store → Themes → … → Edit default theme content and search for the text. See Shopify's guide Change the wording of your theme.

Is Seventh translated?

Yes. Seventh 4.0.0 includes storefront translations for 33 languages and the theme editor in 21 languages. To translate your own content, use Shopify's Translate & Adapt app. See What is Seventh.

Can I change the checkout page?

Only with Shopify's checkout settings. Shopify controls the checkout, not Seventh, and the theme has no checkout settings. Change the checkout look in Shopify admin → Settings → Checkout. Shopify Plus stores have more options. See the Shopify Basics guide Shopify related FAQ.

Why does my live store look different from the theme editor?

Because of Shopify's market contextualization or an unsaved change. With several Shopify Markets, you can customize the theme per market, so preview the market you are checking in the theme editor. Also select Save after each change. See the Shopify Basics guide Shopify related FAQ.

How do I change how prices and currencies are shown?

Shopify sets the currency format in Shopify admin → Settings → General → Store defaults. Seventh adds Show currency codes and other price options in Price theme settings.

Can I move my Seventh license to another store, or get a refund?

Shopify handles theme licenses, not Krown. A license is tied to the store where you bought it. Contact Shopify support to move it. Theme Store purchases cannot be refunded or exchanged under Shopify's Theme Store policies. You can try Seventh for free as long as you need before you buy.

What can Seventh not do?

See What Seventh does not do: every known limit of Seventh 4.0.0 with what to use instead.

Does Krown support make custom changes?

No. Krown support helps with theme settings, theme bugs and small CSS tweaks, but does not provide custom code work. See Custom work and code changes.

How do I find out whether a problem comes from the theme, an app or my code?

Test the same page in a fresh copy of Seventh from the Shopify Theme Store, then turn off apps one at a time. If the problem does not happen in the fresh copy, it comes from a code edit or an app. See Custom work and code changes.

Where do I find answers for a specific area?

Who do I contact for help?

Krown support, at contact.krownthemes.com, for theme questions and bugs. Include your store URL or a preview link, the page where it happens, the device and browser, and a screenshot. For checkout, payments, domains, licenses and other Shopify features, contact Shopify support.

Video

The Video block in Seventh plays a Shopify-hosted video with autoplay, loop, width and corner radius settings inside a section or card.

Troubleshoot sections, cards and blocks

Troubleshoot sections, cards and blocks in Seventh: why a section is not showing, looks different on mobile, or a block cannot be added.

On this page

Which Seventh version do I have?How do I update Seventh?Can I switch to another Seventh preset?How is Seventh built?Where do I add custom CSS?How do I change a fixed theme text, such as "Add to cart"?Is Seventh translated?Can I change the checkout page?Why does my live store look different from the theme editor?How do I change how prices and currencies are shown?Can I move my Seventh license to another store, or get a refund?What can Seventh not do?Does Krown support make custom changes?How do I find out whether a problem comes from the theme, an app or my code?Where do I find answers for a specific area?Who do I contact for help?Related pages