Troubleshoot the header, menus and drawers
Fix Borders header problems: menus that switch to a drawer, missing promotion blocks, missing account or selectors on mobile, and drawer issues.
Applies to: Borders 3.1.0 and later. Added in: Borders 1.0.0. Last checked: 2026-10-13 against Borders 3.1.0.
Answers to the most common questions about the Borders header, the main menu and the three drawers. The settings are explained on the Header section and Drawers group pages.
Why does my menu show as a drawer on desktop?
The classic menu does not fit in the header, so Borders shows the menu button and opens the navigation drawer instead. This happens in one row and in two rows, and more often in the theme editor, whose preview is narrower than a browser window. Shorten the menu labels, lower the menu Text size, or set Desktop layout to Two rows. Also check that Desktop menu style is not Minimal (drawer).
Why does my promotion block not show in the submenu?
Check these in order:
- Show promotion is on under Promotion 1 or Promotion 2 of the block. Both are off by default.
- Menu handle is the handle of a top-level menu item: lowercase, with hyphens instead of spaces ("New In" is
new-in). - That menu item has sub-items in Shopify admin → Content → Menus. Promotions only show in dropdowns.
- You are looking at the classic desktop menu. Promotions do not show in the navigation drawer or on mobile.
Why are the country and language selectors missing on mobile?
Borders hides them in the header on screens narrower than 1024 px. On mobile, they live in the navigation drawer: turn on Show country/region selector and Show language selector in Drawers group → Navigation drawer. The selectors also need more than one country in Shopify admin → Settings → Markets, or more than one published language in Settings → Languages.
Why is the account icon missing?
Show account is off in the Header section, or customer accounts are turned off in Shopify admin → Settings → Customer accounts. Since Borders 2.2.0, the account is a button in the header on every screen size; the navigation drawer has no account link.
Why is my mobile menu empty?
The Navigation drawer has no Menu block, or its Menu blocks have no menu chosen. The drawer does not use the Menu of the Header section. Open Drawers group → Navigation drawer → Add block → Menu and choose a menu.
Why does the cart drawer not open?
Theme settings → Cart → Cart type is set to Page, so the cart button and add to cart go to the cart page. Set Cart type to Drawer. On the cart page itself the drawer never opens, because the cart is already on screen.
Why does the search drawer not find some products?
Search results come from Shopify. A product must be active and available in the Online Store sales channel to be found. To search by SKU, barcode or tag, turn them on in Predictive search theme settings. Synonyms and boosts are set in the Shopify Search & Discovery app.
Related pages
- Header section: logo, menu, buttons and promotion blocks.
- Navigation drawer section: the mobile menu.
- Cart drawer section: the drawer buttons and recommended product.
- Search drawer section: live search.