Custom work and code changes
What Krown support covers for Borders, and where to go for changes that need custom code.
Applies to: Borders 3.1.0 and later. Added in: Borders 1.0.0. Last checked: 2026-10-13 against Borders 3.1.0.
Use this page when the theme settings cannot make the change you want. It explains what Krown support helps with, what needs custom work, and how to keep changes when you update Borders.
What support covers
Krown support helps you use Borders as it ships on the Shopify Theme Store:
- How to set up a feature with the theme settings, sections and blocks.
- Theme bugs: something that does not work as these docs describe. Krown fixes confirmed bugs in a theme update.
- Small visual tweaks, such as a color, a font size, a spacing value or hiding an element, with a few lines of CSS for Theme settings → Custom CSS.
Contact Krown support at contact.krownthemes.com.
Changes that need code
Krown support does not provide custom code work. This includes:
- New features, sections or blocks that Borders does not have.
- JavaScript or Liquid code, and edits to theme files.
- Large layout changes, or a chain of small changes that adds up to a redesign.
- Fixing code that an app, a developer or you added to the theme.
- Logging in to your store to make changes.
When a request needs custom work, support says so and points you to the options below.
Can I get CSS for a small change?
Yes, for small visual changes. Krown support can give you a few lines of CSS for Theme settings → Custom CSS or a section's own Custom CSS field. Check first whether a setting already does it. See Custom CSS and code.
Who can build a custom feature for my store?
A Shopify developer or agency. See the Shopify Basics guide Custom work. You can also find developers through Shopify's own partner directory.
Can I edit the theme files myself?
Yes, at your own risk. Shopify lets you edit the theme code in Shopify admin → Online Store → Themes → … → Edit code. Krown support does not help with code edits, and edits can stop working after an update. Duplicate the theme before you edit it, and keep a copy of every change. See the Shopify Basics guide Edit the theme code.
Are my customizations kept when I update Borders?
Settings are. Custom CSS fields, Custom HTML / Liquid sections and Custom Liquid blocks are settings, so Shopify carries them over. Edits to theme files are not: repeat them in the new version. See Update Borders.
How do I tell whether a problem comes from custom code or an app?
Test the same page in a fresh copy of Borders.
Preview a fresh copy
Add the latest Borders version from the Shopify Theme Store as a new theme and preview the page. If the problem does not happen there, it comes from a code edit or an app in your theme.
Turn off apps one at a time
Turn off apps that add blocks, embeds or scripts, one at a time, and reload the page after each.
Try another browser
Test in another browser and on another device.
See the Shopify Basics guide Troubleshoot store issues: first steps.
Related pages
- Custom CSS and code: where code changes for Borders belong.
- What Borders does not do: the limits of Borders and what to do instead.
- Update Borders: what is kept when you update.
- JavaScript events: events for developers who extend Borders.
What Borders does not do
The limits of Borders in one place: what the theme does not support, and what to use instead, from free shipping per market to payment icons.
JavaScript events
The JavaScript events of Borders: Shopify standard events (page view, cart actions) and the collection filtered event, for developers.